Discontinuation of Water Service

Click on the link Policies to access the electronic file folder that contains all of the company’s policies, including the payment policy. The payment policy includes the company’s policy for non-payment of water bills, alternate payment options, and disputed bills.

The table below reports the annual number of residential customers who had their water service disconnected for failure to pay their water bills.

Fiscal Year - Number of Shutoffs for Nonpayment

2019 - 1 (June 24, 2019)

2020 - 0 (shutoffs were prohibited from April 2, 2020 until December 31, 2021)

2021 - 0

2022 - 0

2023 - 1 (November 17, 2022)

2024 - 0 (projected)